Introduction

TheDigiTwinkle ("we", "us", or "our") is a digital portfolio and creative services provider offering website design, graphic design, Canva design, video editing, labelling and packaging design, and related digital solutions. This Privacy Policy explains how we collect, use, and disclose any personal information you share with us when you visit our website or engage our services. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following categories of information:

• Contact details such as your name, email address, phone number, and business name, when you fill out a form, request a quote, or contact us directly.
• Project information you voluntarily share, including briefs, reference files, logos, images, product specifications, and content required to deliver our services.
• Technical information collected automatically, such as your IP address, browser type, device type, and pages visited, through cookies and analytics tools.
• Payment-related information processed through secure third-party payment gateways. We do not store complete card or banking details on our servers.

How We Use Information

Information collected is used to:

• Respond to inquiries and provide requested quotes or consultations.
• Design, develop, and deliver the creative service you have requested — including Canva designs, graphics, websites, brochures, flyers, videos, logos, posters, invitation cards, business cards, stationery, labelling and packaging design, Google Business Listings, and menu designs.
• Communicate updates regarding ongoing or completed projects.
• Improve our website, services, and overall client experience.
• Comply with applicable legal and regulatory obligations.

Cookies

Our website may use cookies and similar tracking technologies to enhance browsing experience, remember preferences, and analyse site traffic. You may disable cookies through your browser settings; however, some features of the website may not function as intended if cookies are disabled.

Third-Party Services

We may use trusted third-party tools and platforms to operate our website and deliver services, including hosting providers, design and communication tools, payment processors, and scheduling platforms. These third parties have access only to the information necessary to perform their functions and are expected to maintain appropriate confidentiality and security standards.

Google Analytics

We may use Google Analytics to understand how visitors interact with our website, including pages visited, time spent, and general location data. This data is aggregated and anonymised where possible. You can learn more about how Google handles data via Google's privacy policy, and you may opt out using the Google Analytics Opt-out Browser Add-on.

Communication

By providing your contact details, you consent to receive communication from us related to your inquiry or project, including emails, WhatsApp messages, or calls. You may unsubscribe from promotional communication at any time by contacting us directly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

User Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. You may also object to or restrict certain processing activities. To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please reach out to us.

Acceptance of Terms

By accessing this website or engaging TheDigiTwinkle for any service, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.

Website Usage

This website and its content are provided for informational and portfolio purposes. You agree not to misuse the website, attempt unauthorized access to its systems, or use it in any way that could damage, disable, or impair its functioning.

Services

TheDigiTwinkle provides freelance digital creative services listed on this website, including Canva design, graphic design, website design, brochures and flyers, AI video editing, logo design, posters, invitation cards, business cards and stationery, labelling and packaging design, Google Business Listing setup, and menu design. Service availability, pricing, and scope are subject to change and will be confirmed with each client individually before project commencement.

Bookings

Project bookings are confirmed only after mutual agreement on scope, timeline, and pricing, typically formalised through written communication (email, message, or invoice acknowledgment). We reserve the right to decline any project request at our discretion.

Payments

Payment terms will be communicated prior to project commencement and may include an advance deposit with the balance due upon completion or at agreed milestones. Work may be paused or withheld if payments are not made as agreed.

Intellectual Property

Upon full payment, clients receive rights to the final approved deliverables for their intended use, unless otherwise agreed in writing. TheDigiTwinkle retains ownership of preliminary concepts, unused drafts, and underlying design files not explicitly handed over as part of the agreed deliverables.

Portfolio Rights

Unless a client requests confidentiality in writing, TheDigiTwinkle reserves the right to display completed work — including Canva designs, graphics, logos, posters, invitation cards, brochures, labelling and packaging designs, and social media content — in its portfolio, website, and promotional material.

Client Responsibilities

Clients are responsible for providing accurate project information, timely feedback, and necessary content or assets (such as text, images, product dimensions, and brand guidelines) required to complete the project. Delays caused by incomplete or delayed client input may affect project timelines.

Project Timelines

Estimated timelines will be shared at the start of a project. While we strive to meet all deadlines, timelines are estimates and may be affected by project complexity, revision requests, or delayed client feedback.

Revisions

Each project includes a defined number of revision rounds, communicated at the time of booking. Additional revisions beyond the agreed scope may incur extra charges.

Cancellation Policy

Clients may request cancellation of a project before work commences for a full refund of any advance paid, subject to applicable deductions. Once work has begun, cancellation may result in partial refunds based on work completed at our discretion.

Refund Policy

Refunds, where applicable, are evaluated on a case-by-case basis depending on the stage of project completion. Amounts paid for work already delivered or in progress are non-refundable. Any approved refunds will be processed within a reasonable timeframe.

Limitation of Liability

TheDigiTwinkle will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services, including but not limited to loss of data, revenue, or business opportunities, to the maximum extent permitted by law.

Third-Party Links

Our website may contain links to third-party websites or services not owned or controlled by TheDigiTwinkle. We are not responsible for the content, privacy practices, or terms of any third-party site and encourage you to review their respective policies.

Termination

TheDigiTwinkle reserves the right to terminate service to any client who violates these Terms & Conditions, engages in abusive conduct, or fails to fulfill agreed-upon obligations.

Changes to Terms

We may revise these Terms & Conditions periodically. Updated terms will be posted on this page with a revised date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable local laws, without regard to conflict of law principles. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the applicable local courts.

Contact Information

For questions regarding these Terms & Conditions, please contact us.